Not loving your purchase? No worries. EU customers can return their items within 14 days of receiving them, final sale items excluded. Shoot us an email at info@gotane.com to start the return process. Make sure to send your items back in the same condition you got them, with all original tags still attached. You're responsible for getting the items to us in good shape.

Ship your return to:

GOTANE
Attn. Returns
Prinsengracht 769
1017 JZ AMSTERDAM
The Netherlands

Once we get your return, we’ll process it and refund your money within 14 days. Got any questions? Email us any time.

Unfortunately, we cannot accept returns on sale items or gift cards.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged (other than described with worn items) or if you receive the wrong item, so that we can evaluate the issue and make it right. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@gotane.com.